Regular - Customer Service Manager
Customer Service Manager
ref :582833 | 06 Feb 2025
apply before : 07 May 2025
CityStars, Cairo, Égypte - Egypt
about the role
Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.
We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.
about you
Degree level or equivalent (Business or Science Degree); 8+ years of experience, preferably in a customer support in the telecommunication industry. ITIL foundations certification Customer Service and Project Management Experience Possess virtual team management experience Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions Able to work independently with initiative and proactivity Able to work well under pressure and can handle escalations calmly and competently Fluent in both spoken and written English Ability to work on NAM hours
additional information
Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.
We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
Similar offers
Similar job offered in : :
Orange Business
Orange Group
91% of our employees are proud to work for Orange
87% recommend Orange as a good place to work
4,21/5 is the candidate experience in France, in the category of companies with over 1,000 employees
Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries
