Job Description Job Title: Customer Service Executive Posting Start Date: 3/11/25 Job Description:
Purpose of the Job
The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
Job Description
Communicate directly with external suppliers and internal employees of the customer. Resolve issues end-to-end and follow-up for each case/email. Handle the packing process and apply insurance services as needed. Follow the invoicing and payment cycle with the credit team and the customer’s concerned department. Utilize e-tools systematically and technically. Calculate rates and liaise with providers. Guide and consult the customer’s team, to offer the best solutions. Coordinate with the Aramex freight team. Provide a weekly detailed delivery report for the customer’s team and management. Maintain a positive, empathetic, and professional attitude toward the customer at all times. In-house agent
Job Requirements - Experience and Education
Bachelor's degree in Business Administration or any relevant field. 2 years of experience in customer service. Excellent communication skills Proficiency in English, with strong professional writing skills. Excel background Experience in express services.
Leadership Behaviors
Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
Skills
Communication Skills Problem Solving Adaptability Time Management Interpersonal And Relationship-Building Skills Conflict Resolution Audience Understanding Attention To Details Customer Centric Active Listening Negotiation Skills
