Customer Service Executive

Location -Cairo ,  ,Egypt (EG) 

Job ID -6432

Purpose

Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.

Job Description

• Handle all GCS cases, follow up and close all requests.
• Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
• Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
• Manage and meet customer expectations.
• Respond to all customer's inquiries to improve their customer service experience.
• Provide excellent customer service for customers as per Aramex CS standards.
• Facilitate the flow of information horizontally and vertically.
• Collaborate with the team to achieve the team objectives.
• Serve all customer's inquiries and provide full information and advice.
• Close pending cases in a timely manner.
• Achieve Aramex customer service KPIs Pass the customer service audits.
• Support to solve the bad address shipments if needed.
• Implement Customer Service KPIs
• Sustain high customer satisfactory service level.
• Follow up on domestic and express outstanding shipments for cash if needed.
• Ensure customer satisfaction to retain customer.

Job Requirements

• Customer Service Experience (1-2) years
• Bachelor’s degree Holder (Logistics/ Supply chain Major Preferably)
• Customer-oriented
• Excellent Communication Skills
• Problem Solver
• English Language Fluency

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.