Customer Service Engineer - Alexandria, Egypt

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer, Based in Alexandria, Egypt.

Your role:

• Perform installations, start-ups, maintenance, repairs and updates of all Siemens healthcare products within his/her area of expertise and assisting with other products under supervision
• Communicating and accept all operative requests from the Customer Care Center.
• Escalate incidents according to the defined parameters
• Ensure the proper use of tool & test equipment
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
• Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services

Your expertise:

• Bachelor’s degree in Biomedical, Electrical, Electronics, Communication, electromechanics engineering degree or related fields from a reputable university.
• Previous experience in similar role is highly advantageous. (Fresh graduates are welcome to apply)
• Excellent communication skills, customer orientation and quality focus.
• Fluent level of English and Arabic is a must.

To find out more about the specific business, have a look at Siemens Healthineers

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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