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Customer Service Advisor (English & Arabic Speaker) - Cairo, Egypt
EG Cairo, Egypt Farfetch - Operations – Customer Service / Full-time / On-site Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.
OPERATIONS We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
THE ROLE We are looking for a Customer Service Advisor (English & Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel. + Online Customer support via several channels including phone, email, and social media;
+ Support of sales by being aware of current trends, styles, and availability of products;
+ Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
+ Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
+ Being front line voice and ears of Farfetch.
WHO YOU ARE
+ Native Arabic speaker;
+ Has excellent verbal and written communication skills in English (essential minimum B2 level), both spoken and written
+ Experienced in customer service ( 1 year), in a fashion environment;
+ Proficient in the use of IT systems, both customer service specific and windows packages;
+ Experience with written skills;
+ Knowledgeable of fashion/fashion brands;
+ Exceed customers' expectations;
+ Available to work in Cairo (hybrid work).
WHAT YOU'LL DO
EQUAL OPPORTUNITIES STATEMENT
+ FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.
