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Customer Onboarding Specialist
Cairo Sales – Sales Operations / Full-Time / On-site + Working closely with the sales and account management teams to ensure a seamless transition from sale to onboarding.
+ Being the main point of contact for new customers during the onboarding process. Guiding them through the necessary steps to get set up on the platform.
+ Conducting product demonstrations and training sessions to educate customers on how to use the platform's features and get the most value out of it.
+ Assisting customers with data migration and integration with Rewaa platform. Helping them properly configure the platform to fit their needs.
+ Troubleshooting any issues that arise during onboarding and answering customer questions in a timely manner.
+ Providing ongoing support and check-ins with customers for a set period after launch to ensure they are utilizing the platform successfully.
+ Collaborating with colleagues in consulting, support, account management, and other departments to deliver a top-notch onboarding experience.
+ Keeping thorough documentation of customer onboarding processes and tracking success metrics. Using this data to identify areas for improving and streamlining onboarding.
+ Staying up-to-date with the latest technologies, features and releases in order to best assist customers.
+ Provide support to the direct manager in tasks related to the Customer Success department, ensuring smooth operations and effective coordination within the team.
Requirements and Qualifications
+ 1 year of customer experience (Previous experience with SaaS customer onboarding is a plus.).
+ Excellent English (written and spoken).
+ POS and accounting background is a plus.
+ Excellent Excel skills.
+ Excellent verbal and written communication skills
+ Ability to explain technical concepts clearly to non-technical users
+ Customer-focused mindset with problem-solving abilities
+ Experience with web-based platforms and ability to learn new technologies quickly
+ High energy and drive to help customers accomplish their goals
+ Strong organizational skills to manage multiple customers.
Compensation and Benefits
+ Competitive monthly salary.
+ Stock Option Plan.
+ Health insurance for the employee.
+ 21 working days annual vacation.
+ Rewaa is a fast-growing company with great opportunities to develop.
