Ensure the delivery of outstanding customer service by supervising customer orders, interactions, resolving called out issues, and maintaining a customer-centric approach.
Continuously review customer service processes and procedures to identify inefficiencies and develop solutions for improvement.
Collaborate with other departments, such as sales, operations, and marketing, to ensure smooth coordination and alignment of customer service activities
Handling replenishment activities with Kraft Heinz customers to ensure orders fulfillment on time with no damage by coordination with internal partners’ warehouse, transportation and finance teams
Ensure strict fair share allocation of stocks between the customers according to the targets and time gone.
Review and analyze distributors stocks, sell in, and sell out on daily basis in terms of quantities, coverage and expiry dates to ensure right stock levels are maintained and identify growth opportunities.
Monitor sales performance to secure company monthly sales target and highlight if any slowdown across the channels.
Prepare and analyze weekly KPIs of CFR, RDD and OTIF and tracking reason codes in case any deviations.
Be the internal voice of customer in the company to promote the customer needs and satisfaction.
Continuous improvement projects supporting LOGOS agenda and ensure customer excellence to be the best supplier of choice.
Qualifications
Education: Bachelor’s Degree in Supply Chain, Logistics, Engineering or Business Administration
Work Experience: 0-2 years in Supply chain departments
Language Knowledge: Arabic and fluent English spoken, written is a must.
Technical Skills
Ms. office
ERP systems
Supply chain short term planning
Soft Skills
Communication is a key
Strong coordination and follow up
Stress management and problem solving
Analytical skills
Location(s)El Tagamoa El Khames Commercial Office
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
