Customer Experience Specialist

SRV is a leading provider of innovative services, dedicated to delivering outstanding customer experiences. As part of our commitment to excellence, we are seeking a motivated Customer Experience Specialist to join our growing team.

Role Overview

The Junior Customer Experience Specialist will play a critical role in ensuring customer satisfaction by handling day-to-day interactions with clients, addressing inquiries, and coordinating with internal teams to resolve issues. The ideal candidate will have experience in telesales, call centers, or account management, with a strong passion for delivering exceptional service.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or chat.
• Assist in managing customer accounts, ensuring all client needs are met promptly and efficiently.
• Collaborate with internal teams to address customer concerns and ensure seamless service delivery.
• Maintain accurate records of customer interactions and feedback.
• Support the senior team in implementing customer experience strategies and initiatives.
• Provide insights on recurring customer issues to help improve processes and services.
• Proactively follow up with clients to ensure their satisfaction with the company’s services.

Qualifications

• Experience intelesales,call center operations, oraccount managementroles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Proficient in using customer relationship management (CRM) tools and software.
• Team player with a proactive attitude and attention to detail.

Preferred Skills

• Fluency in English and Arabic is a plus.
• Previous experience in service-oriented industries is highly valued.

Working Conditions:

• Job Type: Full-Time
• Working Days: Sunday -Thursday
• Working Hours: 09:00 AM -05:00 PM
• Days Off: Friday -Saturday
• Location: Greek Campus - Downtown