Customer Experience Coordinator (12 Months Contract)
Full-time
Company Description
, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
Job Description
The Role:
Informa Markets Egypt is seeking a proactive and dynamic Customer Experience Coordinator to lead VIP and hosted buyer acquisition initiatives and oversee the execution of major events. This role spans multiple industries—including Food & Nutrition, Pharmaceutical, Agriculture, and Automotive—ensuring that each event delivers an exceptional experience and contributes to business growth.
Key Responsibilities:
VIP & Hosted Buyer Acquisition:
+ Develop and implement targeted strategies to attract and secure VIP clients and hosted buyers.+ Build and nurture long-term relationships with high-profile attendees and industry influencers.
Event Coordination & Oversight:
+ Collaborate with cross-functional teams (marketing, sales, and operations) to plan, execute, and evaluate events.+ Manage logistics including venue selection, travel arrangements, hospitality, and on-site support tailored to VIP needs.
+ Ensure adherence to high-quality standards and seamless integration of customer experience initiatives across events.
Communication & Relationship Management:
+ Serve as the primary point of contact for VIP attendees before, during, and after events.+ Address inquiries, manage expectations, and resolve issues promptly to guarantee a superior customer experience.
Performance Monitoring & Reporting:
+ Track and analyze event metrics and customer feedback to measure success and identify improvement opportunities.+ Assist in budget management and report on acquisition ROI and event performance.
Market & Industry Insight:
+ Stay informed about industry trends, competitor activities, and emerging technologies to continually refine customer engagement strategies.
Qualifications
Education:
+ Bachelor’s degree in Business, Marketing, Event Management, or a related field.
Experience:
+ 2-3 years of experience in event management, customer experience, or a related role.+ Demonstrated success in VIP relationship management and hosted buyer acquisition.
Skills:
+ Excellent communication and interpersonal skills, with fluency in both English and Arabic.+ Strong organizational skills with the ability to manage multiple projects simultaneously.
+ Proficiency in event management software and CRM systems.
+ Analytical mindset with the ability to interpret customer data and event metrics.
Personal Attributes:
+ Customer-centric with a keen eye for detail.+ Proactive, self-motivated, and capable of working independently as well as collaboratively in a fast-paced environment.
+ Adaptable and strategic, with excellent problem-solving capabilities.
Additional Information
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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Customer Experience Coordinator (12 Months Contract)
Cairo Festival City Business Park, New Cairo, Cairo, Egypt * Full-time
