https://bayt.page.link/Eq43JM3JJAi7NA7fA
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الوصف الوظيفي

Our client, a leading platform that powers membership and subscription programs for top restaurants and chefs, is seeking a Customer Experience (CX) Agent to provide seamless customer support and maintain high service standards. This role is ideal for a problem-solver with strong communication skills, attention to detail, and the ability to handle customer inquiries efficiently in a fast-paced environment.


Location: Remote, Full-Time, 11 AM - 7 PM EST


Key Responsibilities


  • Manage and respond to customer inquiries via email, chat, and ticketing systems, ensuring timely and high-quality resolutions.


  • Resolve subscription, payment, and order fulfillment issues for end-customers across multiple restaurant partners.


  • Troubleshoot technical issues, escalating complex cases to internal teams when necessary.


  • Assist in transitioning to a new CX platform (e.g., ZenDesk, Intercom), ensuring a smooth migration of customer support operations.


  • Implement and support live chat functionality, helping define coverage hours and engagement strategies.


  • Track and analyze customer support metrics, providing insights to improve response times and service quality.


  • Maintain a deep understanding of the platform and services to provide accurate and helpful support.


What Success Looks Like


  • Quick and effective customer issue resolution.


  • Seamless implementation of live chat support.


  • Efficient transition to a new CX platform.


  • Improved customer experience, measured through support metrics and satisfaction ratings.


Key Qualifications & Skills


  • 1+ years of experience in customer support, ideally in e-commerce, hospitality, SaaS, or subscription-based services.


  • Experience with FreshDesk, ZenDesk, Intercom, or similar customer support platforms.


  • Strong written and verbal communication skills, with professionalism and empathy.


  • Ability to problem-solve quickly, ensuring a positive customer experience.


  • Comfortable supporting multiple merchants simultaneously in a fast-paced environment.


  • Tech-savvy, with the ability to learn and adapt to new tools and systems.


  • Previous experience in hospitality, food & beverage, or a restaurant-adjacent industry is a plus.


Why Join?


  • Competitive salary based on experience.


  • Flexible remote work schedule.


  • Opportunity to work with a fast-growing company in the hospitality tech space.


  • Professional development opportunities.


Application Process:To be considered for this role these steps need to be followed:
  • Fill in the application form


  • Record a video showcasing your skill sets



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