Customer Experience Agent
Cairo Operations – Customer Support / Hybrid / Hybrid
Join Telda as a Customer Experience Agent About Telda At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a Customer Experience Agent, you'll play a crucial role in ensuring our users enjoy seamless, world-class support. About the Role
+ This is a
full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
+ Responding promptly to user inquiries.
+ Investigating and resolving user issues effectively.
+ Maintaining high levels of customer satisfaction.
+ Collaborating with other teams to enhance the overall customer experience.
What We're Looking For +
Exceptional communication skills in English and Arabic (written and spoken).
+ Strong problem-solving, analytical, and multitasking abilities.
+ Experience in customer service or a related field (knowledge of the financial industry is a plus).
+ Bachelor's degree (required).
+ A proactive attitude and a passion for helping others.
Working Details Support Model: Chat and social media interactions.
Shifts: Rotational shifts (24/7), with night shifts handled from home.
Hybrid Work: Two weeks in-office, two weeks remote.
What We Offer Competitive Salary – Your hard work deserves to be rewarded.
Comprehensive Benefits – Social and medical insurance.
Convenient Transportation – Getting to work made easy.
Cutting-Edge Tools – A company-provided laptop to help you shine.
Healthy Work Environment – Work in a supportive, vibrant culture.
At Telda, you’ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer’s issue or helping shape the future of digital finance, your contribution matters.
Take the next step in your career.
Apply now and help us redefine the future of finance!
