Customer Education Technical Consultant
Digital Power Generation Oil & Gas category Services Mid-Career 08/28/2024 R3777672 Relocation Available: Relocation Assistance:No Cairo Egypt Remote, Cairo, Egypt location Remote, Cairo, Egypt JOB DESCRIPTION
Job Description Summary
This role provides technical support and LMS management primarily for the Education Services team at GE Vernova Electrification SW. This includes keeping track of attendance, certifications, and feedback. Providing support and guidance to trainees throughout the training process ensures a smooth and positive learning experience, and access to materials and training environments. Can also include other tehcnical tasks such as technical support, software installation, software upgrades, and database management and migration for on-premise installed systems, virtual machine, and cloud-based software. Leverage subject matter experts and product management to learn new technical software management and follow documentation for installation and upgrades.
Job Description
Roles and Responsibilities
Proficient with database management, reporting, and learning management systems (LMS). Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions, and checks for understanding. Own the resolution of technical issues related to training environments. Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area. Ability to adapt to a matrix environment and successfully interact with other teams and functions. Proficiency in reading, writing, and speaking English.
Required Qualifications
This role requires experience in Learning Management Systems & Education in the software industry. Knowledge level is comparable to a Bachelor's degree from an accredited university or college.
Desired Characteristics
Strong oral and written communication skills, is organized and detail oriented. Ability to document, plan, market, and execute programs.
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
Recommended jobs based on your profile
No recommendations found
GE Digital Digital Power Generation Oil & Gas Services Senior Level 08/01/2024 R3765129 Location Remote, Cairo, Egypt Services R3775307 07/25/2024 Location Remote, Baghdād, Iraq The Maintenance Manager is responsible for all the maintenance activities at the power plant, including the identification of all maintenance requirements and their integration into a long-term plan a...
Project Management R3778204 08/27/2024 Location Riyadh, Riyadh, Saudi Arabia Engineering/Technology R3779832 08/30/2024 Location Remote, Querétaro, Mexico
About GE Vernova GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 140+ countries around the world.
GE Vernova’s
Digital business is focused on providing a suite of software products and services to customers aiming to accelerate a new era of energy by electrifying and decarbonizing the energy ecosystem through intelligent and efficient data analytics, monitoring, and management. https://jobs.gecareers.com/vernova/global/en/job/R3777672/Customer-Education-Technical-Consultant 9
