Key Responsibilities:
1. Develop and execute strategies to drive customer acquisition, retention, and satisfaction.
2. Identify new business opportunities by understanding customer needs and market trends.
3. Collaborate with internal teams to ensure the timely delivery of products and services to meet customer demands.
4. Conduct market research and analysis to identify areas for growth and improvement.
5. Serve as the primary point of contact for key customers, addressing their inquiries and resolving any issues in a timely and efficient manner.
6. Develop and implement customer development plans to meet revenue targets and business objectives.
7. Track and report on key performance metrics related to customer satisfaction and business growth.
Skills and Qualifications:
1. Bachelor's degree in Business Administration, Marketing, or related field.
2. Proven track record of 8 to 10 years in customer development or related roles.
3. Strong communication and interpersonal skills to build and maintain relationships with customers and internal teams.
4. Excellent problem-solving abilities and the ability to think strategically to drive business growth.
5. Proficiency in CRM software and other tools to manage customer relationships and track performance metrics.
6. Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
7. Strong analytical skills to interpret data and make informed business decisions.