Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet
personal/team qualitative and quantitative targets
- Good communication skills
- Excellent command of the English language
- Strong commitment and dedication
- Age: less than 30 years
- Only graduated with Bachelor degree
- Males Only (Have his Military & Graduation Certificate)
- Accounts to be hired: Consumer High value Customers, Corporate account, and Internet Call Center
(Technical account)
- Make sure that Candidates didn’t have any relatives in Vodafone Egypt Customer Care department (1st
It is also a Plus if they have:
-Previous experience in Customer Care
-Previous experience in Mobile Internet and/ or ADSL support.
When they join us, they will enjoy:
- Rewarding Gross salary + bonus variable pay every quarter
- Medical and social insurance
- Vodafone Red line
-Transportation From/To Metro Hadayek Maadi station
-Working Hours: 8:45 including 1 hour break, Rotational shifts (24/7)
- Flexible, motivating, and inclusive workplace
Special recognition for top performers
- Training and development programs
At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same. But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact. #TogetherWeCan