At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeAs member of the growing credit and collections team, you will provide professional and focused services to customers and optimize the client’s cash-flow. You will be responsible for all collections activities on the assigned portfolios as well as for review of customers’ credit reports and other relevant information in order to assess credit risk and make necessary recommendations.
We are currently looking for an experienced Credit Services Representatives for Egypt public accounts. To be eligible for this role you will need to be located in Cairo, Egypt.
Responsibilities may include the following and other duties may be assigned:
- Daily interaction with Customers and internal stakeholders as it relates to collections, order release, setting of credit limits and dispute resolution
- Responsible for all collection’s activities on the assigned portfolios. Activities include minimizing balances on customers’ accounts, proper account reconciliation, timely escalation/resolution of disputes and collection issues through leverage of professional relationships with internal and external customers.
- Analysis of credit position to assess credit risk and make necessary recommendations to the credit team for adjustments.
- Liaison between the collection agency and internal stakeholders within Medtronic by providing all parties with the necessary reports and information to ensure timely collection and proper application of cash received.
- Ensure unallocated cash is regularly followed up and queries are timely actioned
- Providing accurate and informed responses to customers (internal & external) queries through correspondence and telephone contact.
- Adding value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios
Required Knowledge and Experience:
- 2 or more years of experience in customer facing roles, preferably in credit/collections
- Fluency in English, additional languages will be considered an advantage
- Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
- Knowledge of basic accounting principles and good knowledge of cash collection processes
- Computer literate and previous experience with Microsoft Excel, Outlook, and ideally Access is essential
- This role is target-driven and the candidate must have the ability to work independently, with initiative, self-motivation, discipline and high standard of work ethic.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
