WE ARE LOOKING FOR A NEW TEAM MEMBER! JOIN US! Our successful, diverse team in CEEMA - CEE, CIS and MEA has an open Credit Controller position to join us located in Egypt.
The Credit Controller will handle a portfolio of accounts within Middle East. The credit controller will work closely with different groups across the organization from sales, client administrations, finance to technical support to drive debt collection efforts and have overall responsibility for minimizing debtor’s position in line with targets. Responsibilities include ensuring compliance with credit control policies and procedures within the region; developing a regional strategy to effectively collaborate with Customer Administration, ensuring communication with local sales and account management teams to guarantee good relationships with clients.
Key Responsibilities
Cash collection on a defined book of business
Able to achieve cash collection, DSO, outstanding debt and Unapplied cash targets
Achieve and maintain high levels of customer service and satisfaction working with Sales and Account Management
Work closely with clients and LSEG internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices.
Establish effective relationships with OMS and Sales support specialist
Explore ways to improve cash collection efficiency on portfolio
Fully apply and maintain the quality and integrity of all system data
Ensure that all credit control policies and procedures are rigorously followed in the region/portfolio
Handle complicated cash application issues.
Monitor & analyse collection trends & identify debt issues at an early stage for resolution.
Ensure actions from business unit meetings are followed up
Ensure accounting for bad debts & provisioning align with accounting standards
Qualifications/Experience/Knowledge
3-5 years of credit control experience preferably in financial sector
An ability to influence clients (internal and external)
Ability to drive performance and ensure results delivery
Strong relationship skills
Solid understanding of credit control systems and processes
Qualification preferred in finance or credit management
Understanding of the financial markets preferably
Ability to connect with colleagues and customers, both written and verbally in the desired languages.
Excellent presentation skills.
Knowledge of SAP and Salesforce advantageous
Full understanding of Credit Management and how we impact the rest of the business
Applies general knowledge of business, developed through education, to make informed judgements
Provides guidance or specialized services that directly support or affect results within one functional area
Works within area and uses professional procedures and practices to achieve objectives
Exchanges straightforward information, asks questions and checks for understanding
Identifies and solves complex issues using existing policies and procedures
Understands, interprets and sets personal priorities for reaching goals
Uses general professional or specialized knowledge to solve routine problems
Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area
Professional Skills & Competencies:
Customer and personal service
Knowledge of administrative and clerical procedures and systems
Knowledge of human behavior
Active listening
Pro activeness
Being aware of others' reactions and understanding why they react as they do.
Persuasion and negotiation
Information ordering
Resolving conflicts
Stress tolerance.
Dependability and integrity.
Attention to detail
Persistence
Excellent written and verbal communication skills
Excellent Corporate etiquette
Ability to take care of professional client base and complex customer issues with limited direct supervision
Fluent English and Arabic/French
Excellent knowledge of Microsoft Office applications.
WHY JOIN US?
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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