To manage efficiently a team of counter service specialists and handle effectively the branch counters area in a risk free and customer friendly manner
Ensure adherence by counter staff to policies & processes whilst striving to minimize operational losses
Key Results Area:
Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures
Reduce wait time & serve time by efficient processing of all transactions
Manage customer expectations for each transaction and ensure adherence to basic service standard set by the business
Eliminate risk of cash differences by diligently enforcing, controlling &monitoring the cash transactions proceeded & ensuring accurate delivery of cash to customers at all times.
Be vigilant & alert on any possible fraud & risks.
Provide continuous feedback to branch operations on process adherence & any observed inconsistencies at the counter through branch monthly exceptions reporting mechanism
University Graduate
Leadership and supervisory skills
Excellent communication and interpersonal skills
5 years of experience in the cash area within the banking industry
