Location: Cairo, EG
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Custom Field 1: 6893
Control Tower Executive
Purpose of the Job
Monitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers' deliverables are met.
Job Description
Adhere to Customer Service Policies and Procedures to maximize customer satisfaction. Manage daily customer complaints and ensure timely resolution. Manage the Global Case System and make sure all customer inquiries/requests are met. Liaising with customers and frontline, to identify areas for improvement and make recommendations for service improvement and implementing those improvements. Manage shipment in and out movement through warehouse management system and other systems if required. Preparing of documents for in and out movement. Coordinate daily activity to track location and movement of inventory Provide reports to internal and external customers as required. Works closely with providers to assure efficient and effective execution of defined processes and goods transportation. Organizes and maintains hard copy and electronic documentation supporting order fulfillment. Verifies inventory locations and availability for shipment against requirements specified in purchase orders. Ensures that goods are shipped in the most timely and efficient manner according to documented processes.
Job Responsibilities - Experience and Education
Bachelor’s degree in business or related fields. English Language Proficiency. Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook). 1-2 years of relevant experience. Strong communication skills and interpersonal skills. Ability to manage difficult or angry customers. Strong Time management Skills and Problem-solving skills. Business writing skills (responses to customers, procedures, standards etc ).
Job Location: 6th of October- Industrial Zone
Leadership Behaviors
Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
Skills
Communication Skills Attention To Details Problem Solving Teamwork Analytical Thinking
