Consumer Affairs Specialist
Office of Consumer Financial Protection
Summary
The NCUA is ranked #9 for the 2023 best places to work in the Federal government (mid-size agencies).
This position is at the National Credit Union Administration (NCUA) in the Office of Consumer Financial Protection. This position serves as a Consumer Affairs Specialist.
Location
1 vacancy in the following location:
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Duties
As a Consumer Affairs Specialist, you will:
Provide operational support to the NCUA Consumer Assistance Center (CAC) for the analysis and resolution of credit union member, congressional, and general public complaints. Research federal consumer financial protection laws and regulations to respond to written and telephonic inquiries from the general public. Draft appropriate correspondence to the complainant, credit union, or other relevant party in order to affect a prompt investigation and resolution of the complaint. Evaluate the results of the investigations to determine if any consumer protection or consumer compliance laws or regulations governed by NCUA have been violated.
Requirements
Conditions of Employment
You must be a U.S. Citizen. Suitable adjudication of background/security investigation is required. A probationary/trial period may be required. This is an essential continuity position. Must complete initial online questionnaire.
Qualifications
Applicants may qualify for this position based on specialized experience, education, or a combination of both. A. To qualify based on experience:
Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.
All applicants applying for the CU-
11 level must have at least one full year of specialized experience equivalent to the CU/GS-
09 level obtained in the private or public sector.
Specialized experience for this position is defined as experience in all of the following:
1. Researching laws and regulations relating to consumer financial protection and compliance,
AND
2. Utilizing current compliance information to ensure timely handling of consumer complaints,
AND
3. Analyzing statistical data related to consumer protection and/or consumer compliance programs.
OR
B. To qualify based on education: Completion of 3 full academic years of progressively higher level graduate education.
OR
Ph.D. or equivalent doctoral degree. Such education must demonstrate the knowledge, skills and abilities necessary for successful job performance in the position to be filled; and included at least 6 semester hours of coursework in Accounting or equivalent courses and 3 semester hours of coursework in Introductory Auditing or equivalent courses.
OR
C. To qualify based on a combination of education and specialized experience: A combination of qualifying education and specialized experience sufficient to meet 100% of the job requirements.
You must meet the qualifications for this position by the closing date of this announcement.
Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.
YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and support your responses to the online questionnaire as described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee), month, and year that you began and ended for each position held or that position may not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating.
Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
Education
All education must be received by an accredited institution recognized by the U.S. Department of Education for it to be credited towards qualifications (particularly positions with an education requirement) therefore, applicants must report only attendance and/or degrees received from schools recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: .
FOREIGN EDUCATION: Education completed outside of the United States must be deemed equivalent to that gained in accredited U.S. education programs to be acceptable for federal employment. A third party equivalency evaluation must be submitted at the time of application for all foreign education to receive consideration.
For special instructions pertaining to foreign education, see , and for a list of organizations that can evaluate foreign education, visit .
Additional information
SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compensation policy. The salary range shown is NCUA's Local Pay Rate (LPR) which includes the locality rate for the Alexandria, Virginia geographical area. Please click to review all salary ranges based on locality.
SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at .
This position is in the bargaining unit.
Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.
The Fair Chance Act: In accordance with the Fair Chance to Compete for Jobs Act of 2019 (Fair Chance Act), 5 U.S.C. Sec. 9202, and 5 C.F.R. Part 920, the National Credit Union Administration (NCUA) may not request, in oral or written form, that an applicant for employment disclose criminal history record information before the NCUA makes a tentative offer of employment, absent an exception. Complaints that the NCUA violated the Fair Chance Act must be submitted to LaborEmpRelations@NCUA.GOV or to the Office of Human Resources, Employee Relations, National Credit Union Administration, 1775 Duke Street, Alexandria, VA 22314 within 30 days from the agency's alleged non-compliance with the Fair Chance Act.
Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.
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