Consumer Affairs Analyst - Open to All U.S. Citizens
Office of Consumer Financial Protection
Summary
The NCUA is ranked #9 for the 2023 best places to work in the Federal government (mid-size agencies).
This position is at the National Credit Union Administration (NCUA) in the Office of Consumer Financial Protection. This position serves as a Consumer Affairs Analyst.
Location
1 vacancy in the following location:
+ Location Negotiable After Selection
Duties
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As a Consumer Affairs Analyst, you will:
Assist in implementing and assessing programs and procedures involving NCUA's responsibility as enforcement agency for applicable federal consumer financial protection laws and regulations. Monitor recurring issues and adverse trends involving consumer financial protection found during investigation of consumer complaints and inquiries and inform the Director of Consumer Affairs of special issues and problems. Function as a resource for federal financial consumer protection laws and regulations affecting federal credit unions and coordinate with other NCUA offices on questions of interpretation or enforcement. Determine appropriate corrective actions to be taken by credit unions and follow up to ensure area(s) of non-compliance are corrected. Produce, analyze, interpret, and evaluate written reports and data required for the successful operation of the CAC, including but not limited to, consumer complaint analytics, trends, regulations and laws, complaint resolution and investigation analysis and consumer compliance violations.
Requirements
Conditions of Employment
You must be a U.S. Citizen. Suitable adjudication of background/security investigation is required. A probationary/trial period may be required. This is an essential continuity position. A financial disclosure is required.
Qualifications
Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.
All applicants applying for the CU-
13 level must have at least one full year of specialized experience equivalent to the CU/GS-
12 level obtained in the private or public sector.
Specialized experience for this position is defined as experience:
1. Assessing financial institution compliance with federal consumer financial protection laws and regulations during investigations or examinations;
2. Drafting formal written correspondence to members of the public, Congress, or financial institutions concerning the interpretation of federal consumer financial protection laws and regulations; and
3. Utilizing databases or other electronic record keeping systems to manage case work.
You must meet the qualifications for this position by the closing date of this announcement.
Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.
YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and support your responses to the online questionnaire as described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee), month, and year that you began and ended for each position held or that position may not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating.
Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
Education
Education may not be used in lieu of experience for this opportunity.
Additional information
SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compensation policy.
The salary range shown is NCUA's National Pay Rate (NPR) which includes a locality rate of 16.32% for the Rest of the U.S. (RUS) geographical area. Actual salary will be determined upon the location of the selectee and the applicable locality pay, per the NCUA's CU pay table, will be applied. The locality rates, by location, can be found on the NCUA Careers webpage under the .
SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at .
This position is in the bargaining unit.
Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.
The Fair Chance Act: In accordance with the Fair Chance to Compete for Jobs Act of 2019 (Fair Chance Act), 5 U.S.C. Sec. 9202, and 5 C.F.R. Part 920, the National Credit Union Administration (NCUA) may not request, in oral or written form, that an applicant for employment disclose criminal history record information before the NCUA makes a tentative offer of employment, absent an exception. Complaints that the NCUA violated the Fair Chance Act must be submitted to LaborEmpRelations@NCUA.GOV or to the Office of Human Resources, Employee Relations, National Credit Union Administration, 1775 Duke Street, Alexandria, VA 22314 within 30 days from the agency's alleged non-compliance with the Fair Chance Act.
Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.
NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY. NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about
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More than the number of positions listed may be filled through this vacancy announcement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
For Category Rating: Once the application process is complete, a review of your
