Consultant Specialist II, Governance Risk and Compliance (TCF)

Job Title:

Job Description

The role:

On that role you will deliver security operations for the designated Client Program. You will developing a strategy to identify risks by setting up systems for monitoring and auditing information, assessing security data related to personnel, encouraging staff awareness, conducting assurance tests, and supporting both internal and external audits.

You will work in cooperation with the Corporate Security, Cyber Defense, Cyber Threat Operations, Threat Intelligence, and Vulnerability Management teams to bolster capabilities in preventing, detecting, responding to, and rectifying security threats and you will report to the Local Leader.

What you need to have is?

• Prior experience supporting e-commerce or retail program in a contact center environment
• Prior experience with Implementation and maintenance of security practices in a production environment, and handline sensitive information, in line with contact center security requirements
• Prior experience conducting risk assessments of a program, creating, and driving the remediation plans to closure
• Prior experience conducting information security activities i.e security education, emerging risk communication advisories and driving awareness.
• Ability to maintain and enhance compliance to customer security requirements
• Capability to lead internal assessment for the program, covering all aspects of customer requirements and at the expected periodicity.
• Ability to provide incident management support to global security team
• Technical knowledge to prepare for and lead customer assessments and bring prompt closures of corrective actions plan

Nice to have:

• Industry accredited certifications like CISSP/CISA/CISM/CIPP/CEH/ISO 27001
• Familiarity with common frameworks and data privacy regulations such as GLBA, GDPR, SOX, PCI-DSS, NIST, and law enforcement guidelines

Responsibilities:

• Conduct periodic checks and provide governance on physical security controls as per contract.
• Manage Frauds incidents and drive Fraud Prevention activities
• Conduct ongoing vulnerability assessments of the program.
• Review of security logs, physical access, and CCTV recordings.
• Remediation and closure of Client audit and assessment findings.
• Provide incident management support to the Global Security team.
• Maintain and improve on existing controls to ensure compliance with Client security requirements.
• Manage preparation for and lead internal assessments for the contact center, covering all aspects of customer requirements and at the expected periodicity.

Location:

Language Requirements:

Time Type:

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