Is to make sure that operation is conducting its business in full compliance with internal and external rules/regulations to ensure best customer experience, as well as professional standards, accepted business practices, and internal standards
• Excellent stakeholders management
• Outstanding communication skills
• Excellent presentation skills
• Strong analytical skills
• Problem solving
• Creativity and innovation
• Develop and implement an effective compliance program to ensure adherence to internal/external rules and regulations
• Create sound internal controls and monitor adherence to them
• Proactively audit processes and practices to identify weaknesses and failures
• Collaborate with Quality and HR when needed
• Set plans to manage compliance violations
• Investigate complaints raised by local markets and partners to spot failures
• Educate and train employees on regulations/process when needed
• Govern on recommended actions sent according to consequence matrix
• Analyze trends and prepare periodical reports to track progress and spot gaps
• Track individuals compliance performance and provide dashboard
• Minimum of 1 year experience in contact center industry
• Minimum of 1 years experience in German Account account (Customer facing).
• Excellent MS Office skills (Excel, PowerPoint, Word …)
• Ability to communicate to various levels effectively
• German Language Level (C2)
• Familiar with the technicality/ Knowledge of GE consumer Care (Mobile Unit – Customer facing)