Pianat.ai is looking for a motivated and digitally savvy Community Manager to join our team. As a data company, we value insights and strategic interactions that foster meaningful community engagement. This role will be responsible for building, nurturing, and managing an active community for pianat.ai, engaging with members, responding to inquiries, and championing data-driven insights and innovative practices. Our ideal candidate is a strong communicator with a deep understanding of digital communities, social media, and the nuances of technology-focused conversations.
Requirements
Community Engagement & Growth: Engage with pianat.ai’s community across social media platforms, forums, and industry-specific channels to build a vibrant, loyal network around our brand and product offerings.
Content Strategy & Execution: Develop, curate, and manage posts, discussions, and multimedia that align with pianat.ai’s brand voice, emphasizing our insights, data solutions, and industry expertise.
Relationship Building: Actively connect with community members, tech influencers, and partners to strengthen relationships and advocate for pianat.ai’s mission in the data community.
Customer Support & Feedback Loop: Address community questions, concerns, and issues professionally and promptly, gathering feedback to inform product teams and improve customer experience.
Data-Driven Insights: Leverage analytics to understand community engagement levels, identify patterns, and implement improvements based on community behavior and feedback.
Strategic Collaboration: Work closely with the marketing, content, and product teams to align community strategies with broader business goals, ensuring community efforts support customer acquisition, engagement, and retention.
Education: Bachelor’s degree in Marketing, Communications, Business, Data Science, or a related field.
Experience: Proven experience in community management, social media management, or a similar role in a technology or data-centric company is highly desirable.
Skills:
Exceptional Communication: Strong written and verbal communication skills, capable of translating technical ideas into accessible content.
Customer-Centric Approach: Ability to empathize with community members, offer prompt support, and advocate for their needs within pianat.ai.
Data Analysis & Reporting: Skills in interpreting community metrics and user insights to refine engagement strategies and optimize community outcomes.
Problem-Solving: Ability to troubleshoot issues and manage conflicts within the community constructively.
