Collections Financial Advisor (Voice) - GSC Cairo

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Collections Financial Advisor (Voice)

Principal responsibilities 

• Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
• Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
• Processing customer payments, account adjustments and customer refunds where appropriate.
• Resolve queries in a timely and satisfactory manner.
• Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
• Facilitate and record escalations to the Collections Manager.
• Perform against targets individually whilst contributing to the overall productivity of the team.