Job Title
Collection officer
Are you ready to take the next step in your [Medical SAAS] career? NOK HC, a trusted leader in HR solutions, is excited to present an incredible opportunity on behalf of one of our esteemed clients. We're dedicated to matching exceptional talent with outstanding organizations, and this could be your chance to shine!
Key Responsibilities:
1.Collection Oversight
-Plan, implement, and monitor collections strategies to ensure timely and accurate payments.
-Develop and maintain collection policies and procedures to optimize workflows and reduce outstanding debts.
-Coordinate with various departments (finance, customer service, etc.) to ensure smooth collaboration in collection efforts.
Customer Communication
-Contact customers regarding outstanding invoices and provide payment reminders.
-Negotiate payment terms and plans, ensuring a positive customer experience while protecting company interests.
-Resolve disputes or payment issues in a professional and timely manner.
Accounts Management
-Monitor and maintain an updated list of outstanding accounts and ensure they are properly categorized by age and priority.
-Ensure proper documentation of all collection activities and update records regularly.
-Follow up on unpaid accounts within the agreed timelines to minimize overdue balances.
3.Process Improvement
-Analyze collection processes and identify areas for improvement to enhance efficiency and reduce overdue accounts.
-Implement systems and tools to streamline collection efforts and improve recovery rates.
-Monitor key performance indicators (KPIs) to track progress and ensure financial objectives are met.
Job Summary
The Collection Officer is responsible for managing the collection of outstanding debts and ensuring timely payments from clients. This role involves communication with customers, maintaining accounts, and implementing strategies to recover overdue payments while adhering to company policies and legal requirements.
If you match this criteria, kindly send your resume to resume@nokhc.net and mention the job title in the subject.