Calling/visit delinquent customers to minimize flow to higher buckets & minimize lose of problematic cases
Educating the clients, and giving best service to ensure payment on time
Negotiate payment agreements that customers will keep.
Help meet yearly targets / goals (minimizing the delinquency , flows and the NCL / customer satisfaction)
Handle high volume service calls and visits for delinquent customers that their payments are overdue and Sell them the benefits of paying on time.
Operating Environment, Framework and Boundaries, Working Relationships:
Track portfolio quality and performance and monitor closely delinquent accounts through reports and the interface between collections and MIS department
Handle land f/u on legal cases with legal department
F/u on the legal sessions and criminal vindicate
Handel and f/u external collections office
Meet external office on quarterly bases
Handle recommendations for Auto loans renewal letters
