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Apply now for the position of Clinical Application Specialist (Laboratory Diagnostics) - Based in Cairo, Egypt.
Your role:
- Supports customers in using (software) applications and solutions to the optimum extend.
- Provides comprehensive training for using applications and solution focused on specific customer demand.
- Configures software applications to meet customer needs.
- Communicating and accept all operative requests from the Customer Care Center or designated dispatch team.
- Escalate incidents according to the defined parameters.
- Ensure the proper use of tool & test equipment.
- Identify opportunities to improve laboratory workflows and diagnostic efficiency through effective technology utilization.
- Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
- Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- Customer Focus: Build strong relationships with laboratory staff and address their needs with a focus on achieving high customer satisfaction.
- Strong foundation in laboratory basics: This includes a thorough understanding of laboratory operations, processes, and measurement technologies.
- Quality Management oriented Proficiency in the quality control and quality assurance principles essential for clinical laboratory operations.
- Broad knowledge of Clinical Laboratory Technologies: Familiarity with the main concepts and applications of various laboratory technologies, including immunology, chemistry, hematology, and hemostasis
Your expertise and qualifications:
- Qualification in Medical technology/science or equivalent from a reputable University
- Minimum 5 years of experience in the In-Vitro Diagnostics Industry or Laboratory environment
- Strong understanding of In-Vitro Diagnostics and their applications.
- Strong level of written and spoken English communication
Your attributes and skills:
- Passion for technology and its role in healthcare.
- Strong customer service orientation and ability to build rapport.
- Ability to work independently and collaboratively within a team environment.
- Excellent problem-solving and analytical skills.
- Commitment to continuous learning and staying up to date on industry advancements.
To find out more about the specific business, have a look at Products & Services - Siemens Healthineers (siemens-healthineers.com)
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Careers (siemens-healthineers.com)
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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