Are you passionate about customer success and the textile manufacturing industry? Garment.io, a leading software solutions provider for textile factories, is looking for a Client Success Specialist to join our dynamic team. About Us: At Garment.io, we specialize in offering innovative software solutions that streamline operations, enhance productivity, and optimize supply chain management for textile manufacturing businesses. Our mission is to empower factories with cutting-edge tools to drive growth and efficiency. Role Overview: As a Client Success Specialist, you will play a crucial role in ensuring our clients get the most out of our products and services. You’ll work closely with customers to provide onboarding, training, and ongoing support, helping them achieve their business goals using Garment.io’s solutions. Responsibilities
Maintain effective, prompt, and accurate communication with all factories via phone, chat, and email.
Support factories with on-call and online technical and non-technical training
Identify, and handle issues, complaints, and requests from factories
Run periodical customer feedback surveys
Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
Monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise
messages on the opportunities they can capitalize on
Document responses, cases, and SOPs for technical support.
Requirements
1-2 years of work experience in client support or any related field
Excellent command of written and spoken Arabic & English.
An advanced set of interpersonal skills
Ability to manage and guide reporting
Ability and persistence to work alone supporting multi-stakeholder, large factories
Strong time management skills
Ability to multi-task, prioritize, and manage time effectively
Dedication and commitment to deliverables
Experience in software or technical support is preferred
Experience with Zoho Desk and Zoho SalesIQ is preferred.
