Why join us?
To continuously provide high quality processing GPS CMO to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
What you’ll do:
Impact on the Business/Function:
Quality/ Training:
Key accountabilities are:
Customers / Stakeholders:
Leadership & Teamwork:
Operational Effectiveness & Control: