Client Relationship Executive - dubizzle Egypt

Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As the Client Relationship Executive, you will play a vital role in supporting our sales team by ensuring seamless account management and maintaining strong client relationships. You will oversee account activation, manage credit consumption, track account renewals, and generate essential account management reports. You should have a customer-focused mindset, excellent communication skills, and a strong ability to analyse and report data.

In this role you will:

• Facilitate the activation and onboarding of new client accounts.
• Monitor client accounts to ensure accurate credit allocation and consumption.
• Generate regular Account Management (AM) reports for clients, analysing client engagement metrics.
• Conduct data analysis on client activity to identify trends, areas of improvement, and opportunities for enhanced client satisfaction.
• Build and maintain positive relationships with clients to enhance retention and satisfaction.
• Proactively manage account renewals, communicating upcoming renewal deadlines and coordinating with the sales team.
• Address client inquiries and resolve issues promptly, working closely with sales agents to ensure client satisfaction.
• Track client satisfaction and recommend improvements to account management processes.
• Monitor client listings and ads to ensure compliance with company standards and optimise ad performance.
• Use feedback mechanisms to measure and improve client satisfaction.
• Support tasks related to Sales Effectiveness (SE) projects.
• Track Account Managers' (AM) progress toward meeting target goals.
• Communicate team performance and provide feedback, including handling complaints, to the SE team and managers.