Role purpose: The candidate will work as an application support during working hours and oncall, solve technical issues (global and individual), will be responsible for technical reviews, upgrades, service restoration, integration with back-ends and maintaining system's security. responsible for system deployment. Experience in one or more from Siebel platform
Key accountabilities and decision ownership:
• Previous Experience in VF frontline Call center
• Cross functional communication skills
• Ability to manage change across different department and communicate with different levels of the organization
• High Time Management
• Fundamental Knowledge of project management
Core competencies, knowledge and experience:
• Demonstrates ability of teamwork, flexible, take initiative, set plans and executes them in addition to problem solving, handle multiple tasks/priorities.
• Excellent Analytical, problem solving and Negotiation abilities.
• Ability to solve critical issues.
• Expert level in using customer care systems
• Very Good Analytical and reporting writing skills
• Very Good Presentation skills
Must have technical / professional qualifications:
• Programming experience
• Shell Scripting
• Java
• Unix and Linux
• Oracle database
• SQL/PLSQL
• Microsoft SQL Server
• Siebel IP17+ Administration
• UIPath
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.