Entity:
Customers & Products
Job Family Group:
Procurement & Supply Chain Management Group
Job Description:
Join our Team and advance your career asCF Manager - North Africa!
This role is for Egyptian nationalities only, however we would like to encourage candidates of all genders to apply.
You will be responsible for overseeing the end-to-end order fulfilment process, ensuring timely and accurate delivery of products to customers across the region. The role involves optimizing supply chain operations, managing logistics, and maintaining strong relationships with cross-functional teams, including sales, planning, logistics, procurement, and customer service to meet customer demands efficiently and effectively. You will focus on driving customer satisfaction by continuously improving service levels, reducing lead times, and resolving fulfilment issues.
In this role you will (be):
- Secure and drive HSSEQ agenda for the region, including contracted service providers to meet full compliancy and set HSSEQ and sustainability targets.
- Reports into cluster LT on GSC performance, initiatives and matters and co-operate with sLT functions on initiatives and delivery of business plans.
- Supervise order processing, shipment, and delivery to ensure adherence to service level agreements (SLAs) and customer expectations. Lead end-to-end order fulfilment process, ensuring timely and accurate delivery of products to customers across.
- Collaborate with customer service teams to handle escalations and ensure a positive customer experience. Implement strategies to improve order accuracy, reduce lead times, and enhance overall service quality.
- Develop and complete fulfilment strategies tailored to the unique challenges and opportunities within North, East & West Africa. Monitor market trends, customer demands, and regulatory changes to adjust fulfilment strategies accordingly.
- Work closely with cross-functional teams, including sales, planning, procurement, logistics, and finance, to ensure flawless coordination of fulfilment activities.
- Build and maintain strong relationships with third-party logistics providers, suppliers, and other external partners.
You will need to be successful in:
- Proficiency in English and Arabic
- Bachelor’s degree in relevant field (e.g Economics, Logistics, Supply chain, Engineering)
- Proven experience in different areas of supply chain
- Deep knowledge of order to cash process and great understanding of supply chain end-to-end value chain
- Experienced in contract negotiation, development and monitoring of contractor performance.
- Knowledge of logistics, transportation and customs management, including working with third-party providers and optimizing routes and distribution networks
- Strong interpersonal skills with an awareness of different cultures within the customer base, team and organization.
- Ability to communicate, engage, build relationships with key stakeholders and influence senior leadership and key business partners.
- Excellent skills in managing customer relationships, addressing inquiries, and resolving complaints effectively to ensure high customer satisfaction
- Competence in troubleshooting and resolving complex issues related to fulfilment and supply chain operations
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to encouraging an inclusive environment in which everyone is respected and treated fairly.
Travel Requirement
Negligible travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Analytical Thinking, Commercial Acumen, Communication, Cost Management, Creativity and Innovation, Customer Satisfaction, Decision Making, End to End Process, Logistics, Negotiation planning and preparation, Negotiations Management, Order Fulfillment, Order to Cash (OTC), Resilience, Risk Management, Sourcing strategy, Supplier Performance Management, Supply Chain, Supply Chain Coordination, Supply Chain Development, Supply chain management, Supply Chain Operations, Sustainability awareness and action, Value Chain
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
