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Center Manager (Mansoura - Full time job)Mansoura, El Mansoura, Egypt Center Manager (Mansoura - Full time job) About the job Center Manager (Mansoura - Full time job)- It's a full time job , rotational shifts not fixed , 5 working days , 8 working hours.Job objectiveThe Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls.CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.EnvironmentInternal: Quality, Operations, Medical staff, Marketing, Procurement, Finance, Facility management team, Warehouse staff and HR.External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, Medical associations, Corporates, Community-based organizations and others.Key responsibilityPeople Management & Development- Establish a work environment that foster operational excellence.- Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.- Provide regular feedback and coaching for centers employees.- Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.- Administer regular check-ins and year-end performance review & development plans, etc.- Assist in management of the recruiting process.- Support and conduct teams trainings.- Leading the periodic medical\operational meetings.- Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.Operations management- Supervise the operations within the center.- Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor- retention improvement and corrective action plans.- Attaining donation goals with the highest level of quality and compliance.- Monitor net yields and implement improvement plans.- Perform analysis of related data to promote efficient operations.- Proactive operational processes enhancement and risk management.- Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.- Resolve related facility issues and manage inquiries for facility information. - Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.- Provide leadership to ensure donor retention with high customer service levels.- Create organizational culture and value systems which stimulate the morale and productivity.- Operate the center and manage employees to the highest standards of ethics and integrity.- Provide strategic planning for donor center growth.- With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.- Provide public\institutional presentations for awareness and donor recruitment activities- Establish partnership with relevant governmental and private entities for brand equity and donors' recruitment.Quality & Compliance:- Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.- Deviation management and CAPA development with timely implementation.- Manage centers audit processes and help to resolve any related issues.- Ensure timely response and closure to audit observations.- Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center.- Recommend changes and improvements to SOPs.- Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.Back up for Center Physician:Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:- Donor acceptance and deferral according to the relevant policies and procedures.- Observe and coach the donor center technicians and phlebotomists.- Donor counseling to individuals with unacceptable results.- Management of Donor Adverse Event Reactions and the appropriate level of care.- Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.- Recommend changes and updates to the center procedures.- Provide education sessions to the center medical staff as needed.- Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.- Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.Academic experience required.Essential:- Bachelor's degree in medicine.- Formal Qualification in the medical field.- Diploma/master's degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.- Minimum 8 years of relevant experience- Supervisory and people management experience for at least for at least 3 years.- Blood bank related experience.- Experience in a GxP regulated environment and Quality standards. Desired:- Experience in cGMP.Computing skills- Proficiency in all Microsoft Office applications.Personal skills- Leadership.- Emotional intelligence.- Assertiveness & decision-making ability.- Resourcefulness and proactivity.- Strong communication skills.- Critical thinking and problem solving.- Teamwork and collaboration.- Professionalism and strong work ethic.- Excellent customer service.- Organized and able to manage time effectively.- Analytical.- Interpersonal skills.- Ability to work within a highly regulated, labor intensive, fast paced medical environment.- Ability to plan and execute activities for the improvement of overall operations.Languages Excellent written and spoken English and Arabic.
