Cash Collection Specialist (Hybrid, Egypt-based)

Job Overview:
We are seeking a detail-oriented and proactive Cash Collection Specialist to join our team. This role involves contacting customers and clients to ensure timely payment of outstanding invoices, maintaining accurate records of payment agreements, and resolving any disputes or issues related to accounts receivable. The ideal candidate will possess excellent communication and negotiation skills and demonstrate a strong ability to build positive relationships with clients while achieving collection targets.

Key Responsibilities:

• Customer Communication: Initiate and manage outbound calls, emails, and other communication methods to customers and clients to follow up on overdue payments.
• Payment Tracking: Monitor customer accounts to identify outstanding balances and ensure timely payment of invoices.
• Issue Resolution: Address and resolve billing discrepancies, payment disputes, or other concerns in collaboration with internal teams.
• Record Keeping: Maintain detailed and accurate records of all communications, payment agreements, and collections activities.
• Relationship Management: Build and maintain positive relationships with customers while ensuring compliance with company policies and payment terms.
• Reporting: Prepare regular reports on collection activities, outstanding balances, and progress toward targets.
• Compliance: Adhere to all legal regulations and company policies regarding debt collection practices.