Call Centre Agent - Strategy & Digital - Egypt
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Job Number:4335975
Work type:Permanent - Full Time
Location:Egypt
Categories:Entry Level
Answer and handle all feedback received from different channels according to the contact center procedure
Comply with the floor management instructions toward better KPI’s
Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs
Apply the elements of building positive rapport with different types of customers over the phone
Adherence to CC schedule- shifts/ Weekends/ public holidays
Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.)
Promote the department CES during calls which leads to service improvement
Understand & effectively deal with job stress and unsatisfied customers
Attend training courses scheduled by the department
Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
1-3 years of customer support experience
Fluent in English and Arabic
Advertised:29 Aug 2024 Egypt Daylight Time Applications close:28 Sep 2024 Egypt Daylight Time