الوصف الوظيفي
One of our client in Call center industry is seeking to hireSenior Call Center Specialistfor premium accounts :Job Description:Handling escalations for premium clients.Managing a small team of call center agents focusing on VIP cases.Ensuring top-level service for high- value clients.Coordinating with different departments for seamless customer service.Selling High Packages only for elite customersRequirements:3-4 years of experience as the same position.Must be Fluent English in both verbal and writingWork Conditions :Work location : MaadiWorking hours : Rotational Shifts (40 hours per week)Night Shift (should be flexible for night shifts)2 days off per week (rotational)Benefits :Competitive PackageSocial and Medical InsuranceKPI + Bonus
