Call Center Agent
Call Center Agent
Call Center Agent
POSITION SNAPSHOT
Company: Nestlé Business Services
Location: Cairo, Egypt.
Department: Source to Pay
Bachelor’s Degree Holder
Position Summary
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
The Call center Agent will be responsible for handling Waters Consumers Requests, 6 working days, one shift from 9:00 to 5:00 PM.
A Day in the Life
Responds to queries about Nestle Waters HOD services via various communication channels (Calls, WhatsApp Chats, Facebook Leads, Emails) by explaining necessary information.
Responds to requests by completing transactions and forwarding inquiries.
Corporate with a Home and Office Delivery Distribution Team to provide quality service to customers.
Identify, investigate, and resolve customer complaints.
Recognize and report patterns in customer calls to the managements.
Sells extra services by identifying upsell chances and discussing new features.
Gather all customer information and enter it into the ACW system.
Bachelor’s degree
0-1 years of experience in relevant field
Strong Communication skills
Strong Sales Skill
Ability to work in a challenging environment.
Strong typing skills (Arabic and English)
Call Center Agent
POSITION SNAPSHOT
Company: Nestlé Business Services
Location: Cairo, Egypt.
Department: Source to Pay
Bachelor’s Degree Holder
Position Summary
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
The Call center Agent will be responsible for handling Waters Consumers Requests, 6 working days, one shift from 9:00 to 5:00 PM.
A Day in the Life
Responds to queries about Nestle Waters HOD services via various communication channels (Calls, WhatsApp Chats, Facebook Leads, Emails) by explaining necessary information.
Responds to requests by completing transactions and forwarding inquiries.
Corporate with a Home and Office Delivery Distribution Team to provide quality service to customers.
Identify, investigate, and resolve customer complaints.
Recognize and report patterns in customer calls to the managements.
Sells extra services by identifying upsell chances and discussing new features.
Gather all customer information and enter it into the ACW system.
Bachelor’s degree
0-1 years of experience in relevant field
Strong Communication skills
Strong Sales Skill
Ability to work in a challenging environment.
Strong typing skills (Arabic and English)
Cairo, EG
Cairo, EG
