Call Center advisor

iSchool is currently seeking a dedicated and customer-focused Call Center Advisor to join our team. As a Call Center Advisor at iSchool, you will be responsible for providing exceptional customer service and support to students, parents, and teachers. Our mission is to provide top-quality online coding and technology education to students aged 6 to 18, and as a Call Center Advisor, you will play a crucial role in ensuring a positive educational experience for our customers.

• Handle inbound and outbound calls with professionalism and excellent customer service skills.
• Respond promptly to customer inquiries, providing accurate information and resolving issues efficiently.
• Assist customers with placing orders, making payments, and navigating our online platform.
• Educate customers on the benefits and features of our online coding programs.
• Collaborate with various teams within the organization to ensure customer satisfaction and problem resolution.
• Maintain detailed and accurate customer records in our CRM system.
• Staying up-to-date with product knowledge and new releases.
• Meet or exceed key performance indicators, including productivity and customer satisfaction metrics.