الوصف الوظيفي
Position: Business Monitoring & Competitive Advantage Coordinator (BMCA) Position Purpose: The purpose of this role is to assist the Business Monitoring Team in order to achieve objectives on a daily basis. The jobholder is required to help in daily tasks, according to project deadlines, with clear attention to detail and strict quality expectations. Duties and Responsibilities
Monitor all actions plan agreed internally and externally to improve the operations.
Collaborate with faculty, staff, and other professionals to provide the best care possible.
Coordinate with staff in the region on all internal and external audit.
Complete all necessary clinical documentation in an accurate and timely manner.
Ensure all services are completed according to relevant ethical and professional standards of care. Acting in accordance with relevant legislation and company Policies, Standards and Procedures
Developing and maintaining respectful, cooperative working relationships to contribute to the integrated, seamless delivery of services to patients, families and to our clients.
Monitor the program performance through standard KPI’s.
Effectively assisting the Program Managers in managing the Patient Support Program(s) by liaising with hospitals, patients and other involved stakeholders.
Working closely with the Axios staff to implement the required service(s) for the enrolled patients in the program(s)
Preparing timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review.
Monthly, quarterly and on-demand Client reporting
This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program.
Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
Attending, completing and arranging all required training to provide the service based on industry standard.
Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs.
Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
Periodic meetings with Axios leadership team and head of departments to update the progress of programs performance.
Additional duties as assigned.
Relationships
Work closely with Operations teams across our business.
Work with project team leaders as well as the related divisions of Axios.
Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff.
Competencies
Communication skills
Problem handling
Negotiation skills
Initiative
Technical skills
Presentation skills
Project management
Knowledge and information sharing
Educational Background and Experience
At least 2-5 years of professional experience in the healthcare sector is ideal.
Excellent command of both spoken and written English
Excellent communication skills
Excellent networking skills
Experience in data monitoring and management is an advantage.
Experience coordinating and handling logistics/supply chain is a plus.
Experience in communication service management.
In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus.
Job Circumstances
The position is based in our regional office, and it requires frequent travel to hospitals, clinics, healthcare facilities and partners that may be outside your designated region.
Flexibility in ability to travel as well as working hours is essential.
