Business Monitoring Coordinator

Position Purpose: The purpose of this role is to assist the Business Monitoring Team in order to achieve objectives on a daily basis. The jobholder is required to help in daily tasks, according to project deadlines, with clear attention to detail and strict quality expectations.

Duties and Responsibilities

• Monitor all actions plan agreed internally and externally to improve the operations.
• Collaborate with faculty, staff, and other professionals to provide the best care possible. 

• Coordinate with staff in the region on all internal and external audit.

• Complete all necessary clinical documentation in an accurate and timely manner. 
• Ensure all services are completed according to relevant ethical and professional standards of care. Acting in accordance with relevant legislation and company Policies, Standards and Procedures 
• Developing and maintaining respectful, cooperative working relationships to contribute to the integrated, seamless delivery of services to patients, families and to our clients.  
• Monitor the program performance through standard KPI’s.
• Effectively assisting the Program Managers in managing the Patient Support Program(s) by liaising with hospitals, patients and other involved stakeholders.
• Working closely with the Axios staff to implement the required service(s) for the enrolled patients in the program(s) 
• Preparing timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. 
• Monthly, quarterly and on-demand Client reporting 
• This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program. 
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data 
• Attending, completing and arranging all required training to provide the service based on industry standard. 
• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs. 
• Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS) 
• Periodic meetings with Axios leadership team and head of departments to update the progress of programs performance. 
• Additional duties as assigned.  

Relationships

• Work closely with Operations teams across our business.
• Work with project team leaders as well as the related divisions of Axios.
• Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff.

Competencies 

• Communication skills
• Problem handling
• Negotiation skills
• Initiative
• Technical skills
• Presentation skills
• Project management
• Knowledge and information sharing