Brand Ambassador

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Brand Ambassador inthe Customer Experience department, and be a part of this exciting adventure of never-ending growth and success. 
What we expect from you:

• Manage daily operations across multiple teams ensuring smooth and efficient performance
• Provide immediate on-the-floor support to agents and the operations team for resolving customer inquiries quickly and effectively
• Monitor team performance, ensuring consistent achievement of service quality targets
• Collaborate with training teams to address skill gaps and lead ongoing coaching and staff development
• Act as the point of contact for escalated issues and ensure swift and professional resolutions
• Motivate and engage team members by fostering a positive environment and recognizing achievements
• Analyze performance data to identify areas for improvement and implement process enhancements
• Work closely with cross-functional teams to align operational goals and improve customer service initiatives
• Optimize real-time customer experiences by ensuring prompt handling of issues
• Collaborate with vendor teams to ensure seamless coordination and operational efficiency

What we are looking for:

• Bachelor's degree or equivalent experience in operations, business management, or a related field
• 3-5 years of experience managing operations or customer service teams, ideally in a fast-paced environment
• Strong leadership skills with a proven ability to manage multiple teams
• Experience with customer service tools and technologies (e.g., CRM systems)
• Excellent problem-solving and decision-making skills, especially in real-time situations
• Strong communication skills with the ability to work across teams and departments
• Ability to work under pressure and adapt to shifting priorities and workloads
• Experience working with vendor teams is a plus
• High emotional intelligence with a strong ability to motivate and engage team members

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
 

We care about you

• Flexible working hours and remote working arrangements depending on the job.
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you