Body & Paint Senior Team Leader

Carries out the work as stated on the job order. Aiming for better performance and efficiency he endeavours to work within the FRU manual allocated time.

Guarantees that the time / performance relation is carried out according to the guidelines

• Ensures responsibilities of the service reception are carried out according to the official service guidelines.
• Handles customer complaints within the bounds of his authority.
• Provide the best possible quality of service which ultimately will serve to bring in new customers.
• Responsible for communication between Reception, Parts Department, Workshop and customers.
• Responsible for keeping appointments and deadlines.
• Responsible for organizing customer reception and flow of work.
• Responsible for the workshop's parts turnover.
• Responsible for workshop working to capacity.
• Responsible of all working materials.
• Responsible to finalize all Insurance company issues that serve the company and the customer
• To follow up with warranty department customer warranty/goodwill

Minimum Experience:

• Minimum two years of experience.

Job specific Skills:

• Excellent technical skills.
• In depth knowledge of the products
• Excellent communication and negotiations skills.
• Leadership skills
• Decision making
• Problem solving
• Team building skills