• Analyse business requirements of Vodafone Products & Services for post-paid subscribers.
• Design & implement products & services in Billing domain.
• Own code end-to-end from design to development on Billing platforms.
• Embrace automation and DevOps techniques and use version control on the billing tools and deployments.
• Ensure all products & services have the highest quality & best customer experience.
• Third-line support for handling live customer complaints in case it requires fix or enhancement.
• Communication with technical, business, finance and customer care stakeholders to agree on requirements and proposed design.
• Work collaboratively in Agile team to deliver business requirements.
• Ensure the team conform to Vodafone's Security & Privacy policies and standards.
• Review team performance and set individual development plans.
• Guide the team through excellent communication, decision making and coaching.
• Detailed analysis of business requirements.
• Approaching simple & optimum design for products & services.
• Strategic thinking in building new solutions.
• Ensure proper documentation for all products & services.
• Sharing knowledge with team members and make use of best practices.
• Ensure the team embraces automation and DevOps techniques.
• Excellent oral and written communication skills.
• Having strong data-driven analytical skills.
• Creative and problem solver with a passion to provide excellent customer experience.
• Comfortable with a multi-tasking, high-energy environment.
• Experience in managing full application stacks from the OS up through custom applications.
• Exposure to Virtualization, Cloud Computing and Cybersecurity is a plus.
• Vendor Management
Must have technical / professional qualifications:
• Bachelor degree in Computer Science, Engineering or a related field.
• Experience in telco Billing systems
• 4+ years of Experience with Systems administration in Linux/Unix.
• 4+ years of Experience with Databases.
• Programming / scripting experience (Java, Perl, Python, Javascript …)
• Good knowledge in computer networks.
• Experience leading a technical team.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.