Back Office Assistant

Job Requisition ID: 167515 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role: Back-office coordinates between Customers, Service Providers, Sales team and Resolution team to ensure last mile services and operations are handled, coordinated, tracked  and fulfilled on time and effeciently. The role of the back office is also to assist the last mile group leader for KPI related reports.

What you will do:

• Ensuring all orders (including add-on orders) requiring last mile services are scheduled accurately based on service date and time.
• Ensuring all orders (including add-on orders) requiring last mile services are scheduled accurately based on service date and time    Last Mile KPI
• Ensuring delivery schedules are prepared and coordinated/handed over to the service providers as per agreed timeline and processes with Service Providers    Last Mile KPI
• Ensuring article received for delivery are checked, labelled and inventory is 100% correct before sending orders to loading bay    Last Mile KPI
• Ensures all necessary documents are attached to sales order and handed over to the service providers as per the agreed timeline of documents handover.    Last Mile KPI
• Ensuring completed shipments documents are with PODs (or has been digitally signed by customer) upon receiving from service providers. These should be immediately made available when required    Last Mile KPI
• Ensure that completed orders are cleared from the system by posting to COMPLETED as per the required timeline in SOP.    Last Mile KPI
• Assisting service providers for any aftersales and to collaborate with Resolution team for follow ups    Last Mile KPI
• Assisting Last Mile group leader in gathering data related to last mile and should be tracked and recorded for KPIs consistently    Last Mile KPI
• Ensures to follow up advance payment and check payment for affected orders from Cash Admin office to be cleared and released in a timely manner    Last Mile KPI
• Ensure orders sold from the store are consolidated with CU order to ensure one (1) delivery time (UAE market)    Last Mile KPI
• Support B2B projects with securing the teams with minimal effect to lead time.    

What you will need:

• computer literacy 
• high school degree
   

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.