Line of Service
Assurance
Industry/Sector
Not Applicable
Specialism
Assurance
Management Level
Associate
Job Description & Summary
At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement.
Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.
Your job duties will include but will not be limited to:
• Ensuring the professional quality of our materials, following content templates, adhering to brand guidelines and producing high quality deliverables with consistent look and feel, formatting
• Formatting content provided by others (as agreed by project managers and SMEs regarding the quality of initial input and what is acceptable standards) in line with SLAs
• Visual or graphic design of content in PwC or client branding.
• Integrate multimedia elements such as graphics, animations, and videos to enhance the interactivity and engagement of training materials.
• Review, edit and proofread content to ensure accuracy, clarity, and adherence to established standards
• Tailor content and apply instructional design methodologies with support from a senior content designer
• Conduct research and use PwC resources to support senior content designers in content development
• Producing content assets that are accurate, timely, high quality (based on insight and outputs of user testing, relevant to the audience, easily understood) and to style
• Managing relationships with subject matter experts to make sure content is accurate
• Engage with the freelance formatters, graphic design agency, brand team and marketing and other contingent workers
• Monitoring the performance of content and tools and identifying ways to improve the content and the product
• Training of others in how to apply brand guidelines and expected standards
• Adhering to compliance with the risk, quality and independence matters
• Developing internal and external relationships and reflecting PwC values on your day to day work when working in diverse teams
• Building and maintaining meaningful relationships with clients, and researching and identifying opportunities on new/existing client
• Engaging and dealing with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm's internal KPI's.
• Commitment to continuous education and digital upskilling
• Performing other procedures as necessary to support issuance of the assurance deliverables
• Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment
• Bilingual proficiency in Arabic and English (oral and written) is a plus
• Business development and client relationship building skills
• Willingness to challenge the 'norms' and to create a cohesive and effective working team
• Excellent project management skills
• Knowledge in using technologies, and experience using Data Analytics tools is a plus
• Commitment to valuing differences and working alongside diverse people and perspectives
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Accessible Design, Active Listening, Brand Recognition, Communication, Customer Experience (CX) Strategy, Data Analysis and Interpretation, Design Thinking, Digital Customer Experience, Emotional Regulation, Empathy, Experience Design, Figma (UI Design Software), Human-Centered Design, Human-Computer Interaction (HCI), Inclusion, Industry Trend Analysis, Intellectual Curiosity, Interactive Design, Iterative Design, Miro (Collaboration Platform), Mobile User Experience (UX) Design, Optimism, Product Design {+ 15 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
January 10, 2025
