Assistant Vice President - Wholesale Servicing Operations, GSC Egypt.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Wholesale Servicing Operations, GSC Egypt.

Principal responsibilities:

• Assist Head of MENAT Wholesale Servicing Ops and GSC Egypt in Analyzing business performance, information, and track implementation of key strategic initiatives.
• Support in implementing the global operations strategy, including outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service
• Ensure delivery of high-quality service within Service Level Agreements to predetermined critical timescales, in joint collaboration with other businesses across GSC Egypt and MENA markets
• Provide effective business management to head of Wholesale servicing Operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
• Ensure Customer requests are processed with in specified turn-around-time and that strict adherence to internal guidelines and compliance aspects and that all operations are handled in accordance with procedures and that the Management Team fully understands the operational and financial risks associated with production processing Monthly BP meetings to discuss performance and clear accountability for follow up actions.
• Responding to client queries whilst always demonstrating a high level of client service and identify potential risks and raising with the appropriate party 
• Identify and deliver sustainable savings as per site/market/region Integrated Plan as well as other projects that might be assigned. Meet or Exceed PLAs, drive OOE, reduce operational risk by raising awareness/ sharing best practice, within Business Services
• Create an inclusive, fair, and transparent environment which engages and energizes everyone in team. Help the team achieve their full potential by actively encouraging continuous learning.