Assistant Manager - Tenants Relations | Real Estate | Asset Management

Job Requisition ID: 166112 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
The role will ensure that all Cairo Festival Centre tenants adhere to Al-Futtaim Group’s retail standards by conducting assessments, providing guidance, and enabling compliance. It will focus on enhancing tenant performance, driving operational efficiencies, and improving customer experience. By tracking KPIs, the role aims to deliver measurable improvements in commercial value and tenant success.

What you will do

• Manage the adherence of all tenants to industry standards and business compliance requirements as specified and directed by Al-Futtaim Trading Company (AFTC).
• Manage internal and external client expectations, demonstrating evidence of increased commercial value and performance.
• Identify retail learning and development needs within Cairo Festival Centre (CFC) and provide innovative solutions to create competitive advantages.
• Maintain systems for collating and reporting on retail development and performance.
• Maintain a consistent interface with the AFTC Retail Academy to align training and development initiatives.
• Collaborate with relevant departments to enhance tenant sales and performance by building strategic partnerships.
• Work closely with the Tenant Relations Admin to ensure all tenant issues are resolved promptly and in line with Al-Futtaim business standards.
• Ensure the Tenant Manual and Mall contact list are up to date and accessible to all relevant stakeholders.
• Oversee the distribution of memos and communications from Mall Management, ensuring alignment with Al-Futtaim standards and timely delivery.
• Develop, utilize, and analyze sales reports to provide an overview of mall performance and key performance indicators (KPIs).

Required Skills to be successful

• Extensive tenant relations or retail sales experience, preferably with large culturally diverse organizations.
• Advanced knowledge of Microsoft Powerpoint, Excel and Outlook.
• Strong command of English and excellent interpersoanl skills.

What equips you for the role

• Bachelor’s degree/University degree or equivalent experience

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.