Assistant Communication Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

Qualifications Requirements:

• Reading, writing and oral proficiency in the English language
• The experience in the position of telephone / PBX operator preferred
• Previous hotel experience or college degree preferred

Job Functions:

• The ability to execute the tasks of a Telephone / PBX operator
• The ability to interview and select job applications as well as discipline
• The ability to train operators and other personal on switchboard operation, courtesy, hotel services, key personal wake-up calls, emergency procedures, message procedures, etc.
• The ability to schedule operators or provide maximum service to guests and callers in accordance with budgeted guidelines, obtains replacements as necessary in the event of absences: complete payroll records as required.
• The ability to supervise the performance of operators on an ongoing basis.
• The ability to keep operators well-informed of all changes in the hotel policy, services special activities, etc.
• The ability to prepare and update the telephone extension directly and a department head home telephone list.
• The ability to report all telephone problems and a maintain log for follow-up on all problems.
• The ability to handle telephone change orders and reconciles all invoices for serving of telephone system and equipment.  
• The ability to maintain records of existing equipment, changes, additions, deletions, etc.
• The ability to maintain accurate records and log of emergency calls, fire, police, elevators, etc.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to order supplies and equipment for department.