Job Title: Arabic <> English OPI/VRI InterpretersCompany: Future Group Translation and Localization ServicesLocation: Remote (Worldwide)Are you passionate about languages and interpretation? We are looking for dedicated, professional remote interpreters to join our global team and contribute to bridging communication gaps. As an Over-the-Phone Interpreter (OPI) / Video Remote Interpreter (VRI) at Future Group Translation and Localization Services, you will facilitate clear communication between English and non-English speakers across various industries, ensuring accuracy, confidentiality, and professionalism during all calls.
Position Overview: As an OPI/VRI Interpreter, you will provide real-time interpretation services in different sectors, with a primary focus on healthcare and medical fields. You will be responsible for delivering accurate, complete, and culturally sensitive interpretations, adhering to professional standards and guidelines.
Key Responsibilities:- Answer calls professionally and follow the Interpreter’s code of conduct.
- Accurately interpret messages in both English and Arabic without adding, omitting, or altering the content.
- Maintain confidentiality and provide exceptional customer service during each call.
- Facilitate communication between Limited English Proficient (LEP) individuals and clients.
- Keep up-to-date with industry-specific terminology, particularly in healthcare and medical settings.
- Participate in internal training and pursue relevant certifications to enhance professional expertise.
- Adhere to dress code requirements for video remote interpreting when applicable.
- Report directly to your team leader and comply with company policies and procedures.
Required Qualifications:- Fluent in English and a native speaker of Arabic.
- Minimum of 1 year of experience in over-the-phone interpretation (OPI) with a reputable company.
- Proficient knowledge of medical terminology (knowledge of legal terminology is a plus).
- Certifications in healthcare industry standards (e.g., PICSI, ALTA, HIPAA) are a plus.
- High school diploma or equivalent.
- Strong emotional intelligence, cultural sensitivity, and high-level communication skills.
- Excellent listening, note-taking, and memory retention abilities.
Technical Requirements:- Reliable high-speed internet connection (minimum download speed: 10 Mbps; minimum upload speed: 5 Mbps).
- Wired internet connection (Ethernet required; Wi-Fi is not permitted).
- Minimum Windows 10 operating system, with a dual-core processor (Intel Core i5 or superior).
- 8 GB RAM or higher.
- Single device (computer or laptop) with a dedicated power source (no mobile phones, tablets, or Chromebooks).
- Noise-canceling, wired headset with built-in microphone (Bluetooth/wireless headsets are not permitted).
What We Offer:- Fully remote position with a fixed schedule (full-time or part-time).
- Immediate availability to start after onboarding.
- Internal certified training to enhance your skills.
- Competitive compensation with monthly fee payments.
- Employment under a contract with a supportive team-oriented work culture.
About Future Group: Founded in 1994, Future Group is a globally recognized leader in translation and localization services. With advanced translation memory software, ISO certification, and a wide network of translators, we are committed to delivering cost-effective and high-quality language solutions to clients worldwide.
How to Apply: If you meet the qualifications above, we encourage you to apply by submitting your resume and relevant certifications (in PDF or Word format). Our Talent Acquisition Team will review your application and contact you with further details regarding pay rates, schedules, and other employment conditions.
Join us at Future Group Translation and Localization Services and become part of a dynamic, collaborative team!
