Provide first-line support for application-related issues. Address basic application issues reported by users. Log support tickets for issues encountered. Escalate incidents to Level 2 support teams as necessary.
Personal Skills
Ability to convey information clearly and effectively to users and team members. Aptitude for identifying issues and developing solutions promptly. Ability to collaborate effectively within a team environment.
Technical Skills
• Basic understanding of troubleshooting across various platforms. • Familiarity with ticketing systems such as Jira and ServiceNow. • Basic knowledge of SQL for database queries. • Proficiency in log analysis tools to identify issues. • Knowledge of Windows and Linux operating systems. Job Location Cairo, Egypt Job Role Engineering Residence Location Egypt
